Archiving Customer Administration Training
Course Duration: 1 1/2 hours
Delivery Method: Online Instructor-led
Audience: MX Logic Customers and Partner Customers
Class Description
As the Customer Administrator, you will learn how to use the MX Control Console to configure and use the MX Logic Message Archiving Service. You will become familiar with the journal and Exchange setup needs, User and Administrative searching, and managing User Details. Supporting resources and tools will also be discussed.
Class Prerequisites
- The company that the student works for has purchased the MX Logic Message Archiving Service and is an existing customer of MX Logic or MX Logic’s partner.
- It is recommended that the student attending is responsible for Administration functions of the MX Logic Message Archiving Service for their company’s email filtering activities.
Class Outline
Module 1: Overview of MX Logic Message Archiving Service
- Describe the features the MX Logic Message Archiving Service
- Identify where the MX Logic Message Archiving Service resides in the network and the Exchange Server and journaling needs to use the service
- Discuss which Entities are used within the MX Control Console
- Recognize the primary Roles used within the MX Control Console
Module 2: Accessing the MX Control Console
- Explain how to access the MX Control Console
- Locate the navigation methods used within the MX Control Console
- Managing User Passwords
Module 3: Understanding Account Management
- Identify the functional areas
- Describe how User Accounts are created and Managed
- Introduce Active Directory Synchronization
Module 4: Searching and viewing messages
- Explain how to perform simple searching
- Demonstrate advanced search capabilities
- Discuss viewing messages
Module 5: Support Resources
- Describe how MX Logic Customer Support interacts with Customers
- Explain how to generate an eService ticket
- Locate the MX Logic Documentation
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