Email Defense Customer Administration Training
Course Duration: 2 hours
Delivery Method: Online Instructor-led
Audience: MX Logic Customers and Partner Customers
Class Description
As the Customer Administrator, you will learn how to use the MX Control Console to establish policies regarding the filtering of email when Spam, Viruses, unwanted Attachments or Content is detected. You will become familiar with configuring various Policy details, running activity Reports, managing User Details, Quarantined email and Domain specific configuration settings. Supporting resources and tools will also be discussed.
Class Prerequisites
- The company that the student works for has purchased the MX Logic Email Defense Service and is an existing customer of MX Logic or MX Logic’s partner.
- It is recommended that the student attending is responsible for Administration functions of the MX Logic Email Defense Service for their company’s email filtering activities.
Class Outline
Module 1: Overview of MX Logic Email Defense Service
- Describe the features the MX Logic Email Defense Service
- Identify where the MX Logic Email Defense Service resides in the network
- Discuss which Entities are used within the MX Control Console
- Recognize the primary Roles used within the MX Control Console
Module 2: Accessing the MX Control Console
- Explain how to access the MX Control Console
- Interpret the Customer Overview page
- Locate the navigation methods used within the MX Control Console
- Managing User Passwords
Module 3: Understanding Account Management
- Identify the functional areas
- Describe how User Accounts are created and Managed
- Explain how Groups work within the Email Defense Service
- Locate the Domain Management options
- Understand Distribution Lists
- Describe Performance Reports
- Introduce Active Directory Synchronization
Module 4: Working with Setup and Configuration Details
- Identify Customer Administrator Domain Configuration details
- Discuss, Configure and Manage
- Inbound / Outbound Server details
- MX Record Analysis details
- User Creation defaults
Module 5: Working with Disaster Recovery
- Explain Disaster Recovery differences
- Discuss Disaster Recovery Configuration
- Understand Message Continuity access as an administrator and user
Module 6: Configuring Policies – Inbound Filtering
- Explain and Configure the following Inbound Filtering Policies available to the Customer Administrator
- Anti-Spam
- Anti-Virus
- Attachments
- Content Groups
- Allow/Deny Lists - senders
- Recipient Deny Shield
- HTML Shield
- Notifications
- Group Subscriptions
Module 7: Configuring Policies – Outbound Filtering
- Explain and Configure the following Outbound Filtering Policies available to the Customer Administrator
- Exempt Users
- Anti-Virus
- Attachments
- Content Groups
- Notification
Module 8: Analyzing Quarantined Messages
- Describe and Manage the email messages in specific Domain Quarantine area
- Virus Quarantined Messages
- Spam Quarantined Messages
- Attachment Quarantined Messages
- Content Quarantined Messages
- Explain how to search for Quarantined Messages
- Identify how to view Quarantined Messages ‘safely’
Module 9: Examining Reports and Statistics
- Examine the 14 system reports assist the Administrator of the Domain in managing
- Email trends
- Policy actions
- Email Traffic
- Changes in the MX Control Console
- User and Inbound Server Activity
Module 10: Support Resources
- Describe how MX Logic Customer Support interacts with Customers
- Explain how to generate an eService ticket
- Locate the MX Logic Documentation
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