Web Defense Customer Administration Training
Course Duration: 1 hour
Delivery Method: Online Instructor-led
Audience: MX Logic Customers and Partner Customers
Class Description
As the Customer Administrator, you will learn how to use the MX Control Console to establish policies regarding user access to the internet through the MX Logic Web Defense Service. You will become familiar with the proxy setup needs, configuring various Policy details, running activity Reports, and managing User Details. Supporting resources and tools will also be discussed.
Class Prerequisites
- The company that the student works for has purchased the MX Logic Web Defense Service and is an existing customer of MX Logic or MX Logic’s partner.
- It is recommended that the student attending is responsible for Administration functions of the MX Logic Web Defense Service for their company’s email filtering activities.
Class Outline
Module 1: Overview of MX Logic Web Defense Service
- Describe the features the MX Logic Web Defense Service
- Identify where the MX Logic Web Defense Service resides in the network and the proxy needs to use the service
- Discuss which Entities are used within the MX Control Console
- Recognize the primary Roles used within the MX Control Console
Module 2: Accessing the MX Control Console
- Explain how to access the MX Control Console
- Interpret the Customer Overview page
- Locate the navigation methods used within the MX Control Console
- Managing User Passwords
Module 3: Understanding Account Management
- Identify the functional areas
- Describe how User Accounts are created and Managed
- Explain how Groups work within the Web Defense Service
- Locate the Domain Management options
- Understand Distribution Lists
- Describe Performance Reports
- Introduce Active Directory Synchronization
Module 4: Working with Setup and Configuration Details
- Discuss, Configure and Manage
- Routing web traffic
- Access control types
- WDS Connector
Module 5: Configuring Policies
- Explain and Configure the following policies available to the Customer Administrator
- Threat Policy configuration
- Content Policy configuration
- Trusted Sites configuration
- Blocked Sites configuration
- Requesting a URL Re-categorization
Module 6: Examining Reports and Statistics
- Examine the system reports
- Traffic Overview
- Threat Filtering
- Allowed Content
- Blocked Content
- Obtaining User Level reporting
Module 7: Support Resources
- Describe how MX Logic Customer Support interacts with Customers
- Explain how to generate an eService ticket
- Locate the MX Logic Documentation
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