Archiving Customer Administration Training
Course Duration: 2 hours
Delivery Method: Online Instructor-led
Audience: MX Logic F3 and F3SPPartners
Class Description
As the Reseller Administrator, you will learn how to use the MX Control Console to provision Customers and create Users. You’ll become familiar with configuring Customer Management details and Domain Management details. Resource details will be highlighted in order to support your sales efforts. We will summarize the knowledge learned by utilizing the MX Control Console and demonstrating a customer provisioning scenario. This class covers all of the MX Logic services.
Class Prerequisites
- The company that the student works for is an active F3 or F3SP MX Logic partner.
- It is recommended that the student attending is responsible for support and provisioning functions of the MX Logic Services.
Class Outline
Module 1: Overview of MX Logic Control Console
- Describe the features the MX Logic Control Console for a Reseller Administrator
- Discuss which Entities are used within the MX Control Console
- Recognize the primary Roles used within the MX Control Console
Module 2: Overview of the Provisioning Process
- Outline the main steps needed to provision a customer
Module 3: Create a new customer (step 1)
- Define the information needed to create a customer
- Describe the required information
- Demonstrate service packages
- Discuss canceling service for a customer
Module 4: Create Domain(s) (step 2)
- Define primary and alias domains
- Demonstrate adding a primary domain
- Demonstrate adding a domain alias
Module 5: Perform Email Defense, Web Defense, and Message Archiving Setup (step 3)
- Describe how to setup Email Defense
- Inbound and outbound server setup
- User creation settings
- Describe how to setup Web Defense
- Define Routing Web traffic
- Discuss WDS Connector
- Explain Access Control types
- Describe how to setup Message Archiving
- Discuss journaling
- Define Exchange setup needs
Module 6: Create users (step 4)
- Define batch user creation
- Introduce directory synchronization
- Describe batch password update
Module 7: MX Control Console Co-branding
- Define branding type
- Explain Customizing brand settings
Module 8: Partner Resources and Customer Support Concepts
- Discuss the MX Logic Partner Portal
- Describe MX Logic Customer Support Processes and service requests
- Discuss the eService portal
- Introduce supporting documentation
- Provide best practices for support
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