Billing FAQ

To sign up for email billing, please enter the following information. All fields are required.

I no longer wish to receive mailed invoices.  How can I sign up for e-mail invoices?

Please visit our online billing signup form and fill out the necessary information.  Beginning with your next invoicing period, you will begin to receive your invoices by email.

Can I pay my MX Logic invoice by Credit Card?

Yes.  Three are two methods for paying by credit card.  For US customers you can visit our website at www.mxlogic.com/support, click on “Online Payment Center” and enter the necessary information for a one-time payment.  To set-up a recurring monthly charges to your credit card and for non-US customers, please fill out the customer credit card authorization form (PDF) and fax it to 720-228-2359.  This is a private fax and all information sent is kept in a secured environment.

Can I pay my MX Logic invoice by ACH Transfer?

Yes.  Please fill out the customer ACH authorization form and fax it to 720-228-2359.  This is a private fax and all information sent is kept in a secured environment.

Can I pay my MX Logic invoice by wire transfer?

Yes.  Please contact the billing group.  This information can be found below at “How can I contact the billing department?”  Please note that any fees incurred by MX Logic for wires received may be charged to your account.

Where do I send payment to for regular mail?

MX Logic
P.O. Box 60157
Los Angeles, CA 90060-0157

Can I pay MX Logic over the phone?

No.  However, please see the information above for paying by “Credit Card,” “ACH Transfer,” “wire transfer,” or “regular mail.”

Why do I have a pro-rated charge on my MX Logic invoice?

Pro-rated charges occur because you are either a new customer that began service anytime during the previous month, or you are a current customer who changed your product/services anytime during the previous month.  MX Logic bills in advance for services at the beginning of each month.  Pro-rated charges are found on the first full month’s invoice, or are on the next month’s invoice when changes are made.

How do I change the number of users my organization has with MX Logic?

In order to make changes to the number of users your organization has with MX Logic, please contact our sales group at 720-895-5747.

How do I change the product I am on, or add additional products/services to my account?

In order to make changes to your product, or add additional products/services, please contact our sales group at 720-895-5747.

How do I set my account up to pay MX Logic quarterly, semi-annually, or annually?

In order to make changes to your billing frequency, please contact MX Logic’s billing department.  This information can be found below at “How can I contact the billing department?”

How do I change my billing address?

In order to make changes to your billing address, please contact MX Logic’s billing department.  This information can be found below at “How can I contact the billing department?”

How can I contact the billing department?

If you are a reseller or partner who invoices your own customers, please contact MX Logic through email at partnerbilling@mxlogic.com.

If you are a direct customer or a partner who has MX Logic invoice your customers, please contact MX Logic through email at billing@mxlogic.com.