Customer support & Education services

Find the Help You Need.

Use our web-based eService system to submit an eService Ticket, download documentation or see the current MX Logic system status.	Access information about product training through MX Logic Education Services

Customer Service and Support from Email Messaging Specialists

At MX Logic, our world-class team of Customer Support Representatives is committed to providing you with the highest level of service and support—from account activation and provisioning to ongoing engineering support.

From a customer service standpoint, we are one of the few online security providers to offer customers and partners FREE service support 24 hours a day, seven days a week, 365 days a year.

Dedicated Phone Support — 1.877.MXLOGIC (1.877.695.6442)
Customers with service-related questions that would prefer to speak with a live representative should call 1.877.MXLOGIC.

Partner Support
For our partners, we offer a dedicated team of Channel Account Managers, divided by region, who are available to personally support partner-related needs. You may contact your Channel Account Manager or call your region hotline number:

Northeast Partners: 303.865.8709
Central Partners: 303.865.8710
Southeast Partners: 303.865.8712
West Partners: 303.865.8713

Spam Prevention
We continuously analyze your unwanted email to determine how email with similar characteristics should be handled in the future. Using email and header information sent by our customers, the MX Logic Threat Center determines what additional spam-fighting rules and techniques may be required to ensure that email will continue to be effectively filtered in the future.

To submit a spam incident, please email our Threat Center with a copy of the spam message you received and its corresponding complete header information to spam@mxlogic.com.